customer service
noun
1
a
: support with products or services provided by a business to its customers
The company has won accolades for its customer service.
The commissioner has touted several improvements in customer service, including reducing the time it takes for agents to answer the national 800 number, shortening the wait times in field offices and reducing the initial disability claims backlog.—
Tami Luhby
Tami Luhby
b
: the aspect of business that involves providing support to customers
Artificial intelligence is becoming an increasingly common part of how customer service works …—Ingrid Lunden
Ingrid Lunden2
a
: the department of a business that provides support to customers
The company has openings in customer service.
also
: its staff or location
Whether you're dealing with a classic case of buyer's remorse or have questions about deals, damage to packages, or your … membership, it's good to know that you can actually speak to customer service. —Christina Buff
Christina Buff … make sure to download the app. … This can save you hours waiting in theme park-sized lines at customer service. —Erin Bendig
Erin Bendig
b
: the profession of providing business support to customers
What this means for job seekers is that … the city has become an ideal launchpad for those seeking long-term career growth in customer service, technology and related industries.—MarketersMedia News Hub
MarketersMedia News HubExamples of customer service in a Sentence
Recent Examples on the Web
Workers in roles most exposed to AI automation—data entry, basic coding, customer service triage, document review, content moderation—face structural pressure that won't reverse regardless of the business cycle.
—Jason Kirsch, Forbes.com, 20 May 2026
Artificial intelligence is being integrated for copious tasks including but not limited to data analytics, picking merchandise in warehouses, orchestrating last-mile delivery, planning fabric cutting, customer service and product recommendations and discovery.
—Sj Staff, Footwear News, 20 May 2026
Hyundai's customer service can be reached at 1-855-371-9460.
—Taylor Ardrey, USA Today, 20 May 2026
At the core of Ditto is a commitment to providing excellent customer service, with quick response to phone calls and solutions that are efficient and expedient.
—Connie Etemadi, Miami Herald, 20 May 2026
Companies worldwide are exploring how machines could eventually support warehouses, factories, customer service operations, healthcare facilities, and even households.
—Atharva Gosavi, Interesting Engineering, 19 May 2026
No company can provide great customer service with low staff morale and high staff turnover.
—Robert Niles, Oc Register, 19 May 2026
And many entry-level jobs, such as taking orders and providing customer service, are today handled by technology, including AI.
—Megan Cerullo, CBS News, 19 May 2026
Companies use a toolkit of CRMs, chatbots and call centers that frequently turn customer service into a maze of frustration.
—Ellen Sheng, CNBC, 19 May 2026
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Jason Kirsch, Forbes.com, 20 May 2026
Artificial intelligence is being integrated for copious tasks including but not limited to data analytics, picking merchandise in warehouses, orchestrating last-mile delivery, planning fabric cutting, customer service and product recommendations and discovery.
—Sj Staff, Footwear News, 20 May 2026
Hyundai's customer service can be reached at 1-855-371-9460.
—Taylor Ardrey, USA Today, 20 May 2026
At the core of Ditto is a commitment to providing excellent customer service, with quick response to phone calls and solutions that are efficient and expedient.
—Connie Etemadi, Miami Herald, 20 May 2026
Companies worldwide are exploring how machines could eventually support warehouses, factories, customer service operations, healthcare facilities, and even households.
—Atharva Gosavi, Interesting Engineering, 19 May 2026
No company can provide great customer service with low staff morale and high staff turnover.
—Robert Niles, Oc Register, 19 May 2026
And many entry-level jobs, such as taking orders and providing customer service, are today handled by technology, including AI.
—Megan Cerullo, CBS News, 19 May 2026
Companies use a toolkit of CRMs, chatbots and call centers that frequently turn customer service into a maze of frustration.
—Ellen Sheng, CNBC, 19 May 2026
Cite this Entry
“Customer service.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/customer%20service. Accessed 22 May. 2026.
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